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Frequently

Asked

Questions

Orders


When should I order?

We always have a variety of cakes available in the store but the flavours will vary daily. If you are after a specific / preferred cake, we recommend placing an order online at least 1 week in advance to secure your order. 

 

How to place an order?

To place an order, go to the menu and select Online Ordering , select a product and quantity or the cake you desire and the size you are after. Choose a date and time for pick up.

 

Do you deliver?

Unfortunately, we do not do delivery. We make all our products with a lot of love and care so we want to ensure you receive it in its highest quality.  They are extremely fragile and can be easily ruined with even the slightest mishandling. To prevent this, we recommend pick up to ensure the cakes and all our other products are safe and secure.

 

Where to pick up?

For all orders, please head to our store in Eastern Creek Quarter.

We are located at Shop T30 , Eastern Creek Quarter Social area by the Food Court.

 

I want a Custom/ Bespoke cake, how far in advance do I need to order?

For custom cakes, please allow at least a minimum of 3 weeks notice in advance to secure a spot as we can be overbooked.


 

Cake Care

 

Does the cake require refrigeration?

Yes, all of the cakes require refrigeration to maintain its quality.

 

How to transport cake?

Cakes are fragile. Without proper care,the cake can be damaged during transport. To prevent this, ensure someone is with you to hold the cake on their lap to make sure it is safe. If alone, place the cake securely on the floor of the passengers' side and always drive carefully.

 

For taller ( 4 layered) or 2 tier custom cakes, the cakes are especially more fragile. Always have a companion to hold the cake during transport.

 

How long can the cake be transported for?

Cakes can be left out for at least 1 hour during transportation. It is recommended that the cake is brought straight to the destination and stored straight in the fridge if it is to be served more than 3 hours later. If the cake is to be served in 1 hr or immediately , there is no need to refrigerate.

When should I serve my cake?
Cake is best served when the buttercream is at room temperature . When it is soft to touch, this means the buttercream is silky, palatable and is ready to eat. To achieve this, take out the cake at least 1-2 hour prior to serving. Please be mindful of the room temperature the cake is left out . In hot weather, the cake will soften much faster than in cold weather.

 

Will my cake keep well if I collect it the day before?

Yes it will! All of our cakes are made fresh and can be eaten 2-4 days after pick up. Please ensure the cake is always kept in refrigeration to maintain its quality.

How do I store the Silvanas/ Sansrival?

Silvanas and Sansrival cake are stored in the freezer to maintain its freshness and quality.

 

Enquiries

 

Do you offer Gluten Free or Vegan Options?

Yes, we offer some Gluten Free and Vegan options.

 

Can I make my own custom flavour?

Sure, we always like creating new flavours. Place an order through our Pre-Order form or email us at hello@hanmadesbakehouse.com

 

Do you do Fondant Cakes?

Hanmade’s Bakehouse specialises in buttercream cakes. We only use fondant as features for our cakes.

Nut allergies

Please be aware that all our products may contain traces of nuts, however, we do not use peanuts in any of our products. 

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HANMADE'S BAKEHOUSE
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Shop T30, Eastern Creek Quarter
159 Rooty Hill Rd S, Eastern Creek NSW 2766, Australia

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OPENING HOURS

Monday -Wednesday

11:30 am - 8:00 pm

Thursday-Saturday

11:00 am - 9:00pm


Sunday

11:00am -8:00pm